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1. Introduction & Definitions
Definitions
- Client: any individual or legal entity using the services of HosteDomains. The Services are provided exclusively for use in the context of the Client's trade, business, craft, or profession, and by using the Services the Client represents that it is contracting in such capacity. Nothing in these Terms limits any statutory rights that may separately and mandatorily apply if this representation does not reflect the actual capacity in which the Client is contracting.
- Services: the full range of domain name registrations, web hosting, SSL certificates, email services, DNS management, and related services.
- Account: the client profile within the platform (client area) through which services are managed.
- Domain Name: any domain name registered or transferred through HosteDomains.
- Ticket: an official support request submitted by the client via the client area.
- Hosting Package: the available hosting services (shared, VPS, dedicated).
- Broader Collaboration: the wider professional collaboration between the Client and Setin Designs within which HosteDomains services are ordinarily provided, as further described in these Terms. For hosting services, the applicable Minimum Collaboration Framework (Syn(min)) is mandatory as provided in Sections 3 and 5. Domain Name Services may, where applicable, continue outside an active Broader Collaboration under the separate standalone domain-management regime described in Section 7.
- SSL Certificates: digital security certificates used for data encryption.
- Email Services: email accounts provided as part of the hosting packages.
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2. Provision of Services
- Domain name registration and transfer
- Web hosting services (Shared, VPS, Dedicated)
- DNS management
- Email Services, including primarily email security and spam filtering packages
- SSL Certificates and related security services
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3. Minimum Collaboration Framework
- Syn(min): The minimum collaboration framework required for hosting services to remain active.
- BP (Basic Plan): The Basic Website Technical Support Plan, mandatory for all clients and billed monthly. It covers everyday tasks that keep a website operational (CMS, theme and plugin updates, PHP upgrades and compatibility tuning, post-update conflict fixes, error checks, security scans for malware, test submissions and orders, incident advisory).
- AT (Additional Tasks / Exclusive Collaboration Areas): Specific areas of work that fall under the exclusive responsibility of Setin Designs and must be assigned to us, with additional fees. The scope of AT depends on the hosting type.
- integration and management of conversion tracking mechanisms (Google Ads, Meta Pixel, product feeds),
- compliance tasks related to GDPR Consent Mode v2. For these areas, the client is obliged to collaborate exclusively with Setin Designs, under additional fees (recurring or one-off, depending on the case). No co-management or third-party administrators are allowed in the VPS environment.
- website development and redevelopment,
- redesigns & performance improvements,
- Google Ads, Meta Ads, and digital marketing,
- SEO, newsletters, content creation,
- photography, graphic & digital design,
- hosting and comprehensive technical support services.
- claim reasonable compensation of up to six (6) times the applicable recurring hosting fee (regardless of whether it is monthly, quarterly, or annual), and/or
- place the account under “Suspended” status, allowing project rescue/transfer only through a migration service performed exclusively by Setin Designs, at a cost determined on a case-by-case basis.
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4. SLA – Service Level Agreement
- Monitoring is conducted from multiple geographic locations.
- Downtime is recorded when there is continuous failure from at least two regions (HTTP 5xx, connection timeout, TLS failure) for ≥60 seconds.
- Short interruptions <60s or single-point failures are treated as network noise and not counted.
- Scheduled maintenance with prior notice.
- Force majeure / acts of God.
- Upstream third parties outside our reasonable control (telecom providers, registries/registrars, external DNS/CDN/email services, etc.).
- Third-party or client code interventions causing application errors.
- Violations of the AUP (see §8), DDoS/abuse, or excessive resource consumption.
- Failure to comply with technical recommendations from Setin Designs (e.g. adoption of CDN/Cloudflare, software upgrades, caching/security hardening). Accumulated neglect leading to severe malfunction or system collapse will not be counted as downtime under this SLA.
- For P1 incidents (production website unavailable), immediate recovery procedures are triggered based on monitoring alerts and the ticket.
- Resolution order follows severity & priority (see §9 – Technical Support).
- 99.99% – 90.00% → 10% credit
- 89.99% – 80.00% → 20% credit
- 79.99% – 70.00% → 30% credit
- 69.99% – 60.00% → 40% credit
- <60.00% → 50% credit (maximum)
- Shared (Hermes/Zeus): Availability monitoring and recovery within the managed scope.
- VPS Managed: Proactive actions on the hosting layer, combined with the exclusive collaboration areas (AT) of §3.2 (tracking & GDPR Consent Mode v2).
- Dedicated Managed: Top-priority management across infrastructure and application layers, according to the full-scope AT of §3.3.
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5. Terms of Collaboration
- does not comply with Syn(min),
- neglects support or coordination processes, or
- otherwise undermines the proper management and cohesion of the project.
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6. Payments & Billing
6.2 Billing Cycles
- Charges are applied according to the selected billing cycle (monthly, quarterly, annual, multi-year, etc.).
- The full cycle fee applies in all cases; no partial refunds are issued for early termination.
- Domains, SSL, and related services must be renewed strictly before expiration to ensure continuity of service.
- If payment is not received by the service expiry date, the account is placed in Suspended status.
- If the outstanding balance remains unpaid for more than 30 days after expiry, the service is considered terminated and all related files/data are permanently deleted without further notice.
- The Client bears sole responsibility to have secured backups prior to permanent deletion.
- Domain names (registrations, renewals, transfers), except as specifically provided in Section 7.6,
- SSL certificates,
- Breach of Terms of Service or AUP.
- HosteDomains/Setin Designs reserves the right to adjust service pricing and fees, with prior notice published on the website or client area.
- Price changes do not affect already paid billing cycles; they apply only upon the next renewal.
- For Domain Name operations, the foregoing does not affect any additional amount that may become payable under Section 7.5 where, before the corresponding operation is carried out, the applicable lifecycle status changes or an additional Registrar/Registry/TLD charge becomes applicable.
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7. Domain Names
7.2 Definitions
- Registry: Entity managing a specific TLD (e.g., Verisign for .com).
- Registrar: entity accredited or authorized to process registrations under the applicable ICANN, Registry, or supervisory framework for the relevant TLD (e.g., Netim, eNom). The identity of the applicable Registrar for a specific Domain Name is communicated to the Client before completion of the relevant registration/order process and remains available within the Domain Name's information in the Client Area.
- Reseller: HosteDomains, intermediary between Client and Registrar.
- Domain Holder (Registrant): The individual or legal entity declared and maintained as the holder/registrant in the actual registration record of the applicable Registrar/Registry. Public WHOIS/RDAP display does not itself determine Holder status and may differ from the underlying registration record where registration data is redacted or protected from public display.
- WHOIS Data: Contact/admin data required by ICANN/Registrars. In case of conflict, ICANN and Registry/Registrar definitions prevail.
- Must keep WHOIS data accurate and updated. Inaccurate or incomplete data may result in suspension/cancellation of the domain by the Registrar without HosteDomains liability.
- Warrants that they have obtained all necessary authorizations, powers, and mandates - whether express or tacit - from any person whose contact details they provide for the purposes of domain registration or management, including the collection, processing, and transmission of such data, and, where applicable, their publication in accordance with the applicable Registrar/Registry rules. The Client bears full responsibility, including any financial consequences, for any claim, loss, or damage arising from the failure to obtain the required authorization or mandate. For the purposes of the applicable Registrar/Registry framework, the Client further represents that any such third party has been informed, in a manner equivalent to the notice given under the Privacy Policy, of the processing of their data in connection with the Domain Name, and has agreed to such processing for the purposes described therein.
- Bears full responsibility for all actions carried out via their account, even by third parties with or without consent.
- Agrees to comply with ICANN, Registry, and Registrar policies. In case of conflict with these Terms, ICANN, Registry, and Registrar rules prevail.
- Accepts that their contractual relationship exists solely with HosteDomains / Setin Designs. Partner registrars (e.g., Netim) bear no liability towards the Client.
- Must update WHOIS information within seven (7) days of any change. Failure to do so, or providing false/inaccurate details, may result in suspension or cancellation of the domain name by the Registrar, without any liability on the part of HosteDomains / Setin Designs. Furthermore, if the Registrar or the competent authorities (ICANN, Registry) request verification of details, the Client must respond within ten (10) days. Failure to respond within this timeframe constitutes a material breach and justifies suspension or cancellation of the domain name. Where such verification requires identification documents for the Domain Holder, the Client must be able to provide them upon request. Such documents must meet the applicable validity, recency, and form requirements communicated by HosteDomains on the basis of the relevant Registrar/Registry rules. Where the Client acts on behalf of a third-party Domain Holder, the Client is responsible for keeping the required documents current.
- Must ensure that the Domain Holder's email address remains functional and accessible, in particular upon registration, incoming transfer, change of Domain Holder, and modification of the Domain Holder's email address. Where verification of the email address is required under the applicable Registrar/Registry rules, the Client must ensure that such verification is completed within the timeframe notified by HosteDomains and/or the applicable Registrar/Registry. Failure to complete the required verification may result in the consequences provided under the applicable Registrar/Registry rules, including possible suspension of the affected domain name(s).
- Must respond to any information or documentation requests made by HosteDomains in connection with domain name registration, management, transfer, or verification/compliance matters, or in order for HosteDomains to respond to a request from the applicable Registrar, Registry, ICANN, or other competent authority, within the timeframe notified by HosteDomains. Failure to respond within the notified timeframe may result in suspension and/or cancellation of the affected domain name(s), including without prior notice where required or permitted under the applicable Registrar/Registry rules.
- Where the Client grants a third party the use of a Domain Name under a sub-license or similar arrangement, the Client remains responsible for maintaining its own complete, accurate, and up-to-date contact details. If HosteDomains requests, on its own behalf or further to a requirement of the applicable Registrar/Registry, the contact details of such third-party user, the Client must provide them within the timeframe notified by HosteDomains. If the Client fails to provide the requested contact details within that timeframe, the Client shall bear full responsibility for any damage arising from unlawful use of the Domain Name by that third party. Where any party provides the Client with reasonable evidence of actionable harm caused by such use, the Client must disclose the identity and current contact details of the third-party user to that party within seven (7) days of the Client receiving such evidence. Failure to do so within that period results in the Client bearing full responsibility for the resulting harm. Where such evidence is first provided to HosteDomains, HosteDomains may forward it to the Client and require the corresponding disclosure to be made through HosteDomains; in that case, the seven (7)-day period runs from the Client's receipt of the evidence from HosteDomains.
- Represents that, to the best of the Client's knowledge and belief, neither the registration of the Domain Name nor the manner in which it is directly or indirectly used infringes the legal rights of any third party.
- For the purposes of the applicable Registrar/Registry framework, acknowledges and agrees to the processing of the personal data described in the Privacy Policy in connection with the registration and management of the Domain Name. This paragraph reflects the Client's contractual acknowledgment for registration-agreement purposes and does not itself constitute the legal basis for such processing, which is set out in the Privacy Policy.
- Registrations/transfers follow ICANN and Registrar rules.
- Where required for a transfer, a valid EPP/AuthInfo code must be used and any removable Registrar Lock must be cleared before the transfer can proceed.
- Transfers may be denied or restricted during certain periods or under certain circumstances specified by the applicable ICANN, Registry, Registrar, or TLD rules, such as shortly following initial registration, following a previous transfer, or following a change to registrant information.
- Where FOA email confirmation is required, non-response results in failure.
- The Client may activate a transfer-prohibition status ("Registrar Lock") for a Domain Name through the Client Area, or by submitting a request to HosteDomains. By activating this status, whether directly or by requesting HosteDomains to do so, the Client expressly consents to the prohibition of outbound transfers of the Domain Name for as long as the status remains active. The Client may deactivate this status at any time through the Client Area, or by requesting HosteDomains to do so, subject to the applicable Registrar/Registry processing rules. This paragraph concerns only Registrar Lock activated at the Client's own request, and does not apply to any other transfer restriction or status that may be imposed independently under the applicable ICANN, Registry, Registrar, or TLD rules or applicable law.
In exceptional circumstances arising from the applicable Registrar/Registry framework, a renewal operation may be carried out, or funded by HosteDomains with the applicable Registrar/Registry, before the corresponding payment has been collected from the Client; in such cases, the Client remains responsible for the applicable amount regardless of when it is collected. Expected Deletion Timing. Where a domain name is not renewed, it is expected to be deleted following the expiry of the renewal or grace period applicable under the relevant Registry's rules for that TLD, calculated from the domain's expiration date; a different timing may apply where required under the applicable Registrar, Registry, or TLD framework. Deletion at that stage does not mean that the domain name becomes immediately available for registration by third parties: depending on the applicable Registry/TLD, it may instead enter a redemption period and/or a pending-delete period, as described below, before it is released. Lifecycle After Expiry. Following expiry, a domain name may pass through a grace period, a redemption period, and/or a pending-delete period, where and to the extent supported by the applicable Registry/TLD, before becoming available to third parties. The exact periods, fees, and procedures applicable to each stage depend on the relevant Registrar, Registry, and TLD, and may vary or change from time to time. Applicable renewal fees, post-expiration renewal fees (where different), redemption/restoration fees, and grace and redemption periods per TLD are published on the HosteDomains Domain Pricing page. HosteDomains will properly inform Clients of this Renewal & Domain Name Deletion Policy, and any change to this Policy will be immediately communicated to Clients.
7.6 Fees & Refunds
- Domain Name Services are prepaid, except as expressly provided below with respect to the Standalone Domain Management Service.
- Domain name registrations, renewals, and transfers are, as a general rule, final and non-refundable once the corresponding operation has been successfully completed through the applicable Registrar/Registry, except where cancellation, reversal, or refund of a completed operation is permitted under the applicable Registrar/Registry/TLD rules.
- Where a domain name operation fails, cannot be completed, or is cancelled, reversed, or refunded under the applicable Registrar/Registry/TLD rules — whether before or after completion — HosteDomains will refund or credit the Client the amount paid for the affected operation, less any costs or charges directly attributable to that operation that are not recoverable from the applicable Registrar/Registry and that remain payable by, or have been retained from, HosteDomains, including any such costs resulting from an act or omission of the Client. Any refund or credit under this paragraph remains subject to the applicable Registrar/Registry/TLD procedures and limitations. HosteDomains does not guarantee that a completed domain name operation will be capable of cancellation, reversal, or refund.
- Redemption carries additional fees per TLD.
- Standalone Domain Management. HosteDomains ordinarily provides Domain Name Services within the framework of an active Broader Collaboration with Setin Designs. Where a new Domain Name order is submitted outside such a collaboration, HosteDomains may, before execution of the relevant operation by the applicable Registrar/Registry, either decline the order or offer the Domain Name Service under a standalone domain-management regime. Where the Client elects to proceed under that regime, the applicable Standalone Domain Management Fee and its effective date shall be communicated to the Client before execution of the relevant Domain Name operation.
Where an existing Domain Name remains with HosteDomains after the relevant Broader Collaboration has ended, HosteDomains may notify the Client, before the next renewal cycle, that continuation of the Domain Name outside an active Broader Collaboration will be subject to the standalone domain-management regime. The notice shall inform the Client of the available options, including restoration of an applicable Broader Collaboration, transfer of the Domain Name to another provider, or continuation under the standalone domain-management regime.
Where, following such notice, the Domain Name is renewed for a further registration period and remains with HosteDomains without an active Broader Collaboration, a separate Standalone Domain Management Service shall apply from the commencement of that renewed registration period, or from such later effective date as may have been stated in the notice. This service is subject to a recurring monthly Standalone Domain Management Fee, separate from and additional to any registration, renewal, transfer, redemption, Registrar, Registry, or TLD charge. The applicable monthly fee shall be communicated to the Client in advance.
The Standalone Domain Management Service continues for each monthly billing period during which the Domain Name remains under the standalone domain-management regime. Non-payment of one or more monthly invoices does not, by itself, terminate that regime or prevent subsequent monthly Standalone Domain Management Fees from becoming due while the Domain Name continues to be managed by HosteDomains under that regime. For this specific purpose, the same-service suspension, termination, and deletion mechanism described in the first three provisions of Section 6.3 shall not operate solely by reason of non-payment of a Standalone Domain Management Fee. This does not affect any other remedy available to HosteDomains under Section 6.3, subject always to the Domain Name protections set out in this Section 7.6.
The Standalone Domain Management Service and future recurring fees cease prospectively when the Domain Name is transferred away from HosteDomains, otherwise ceases to be managed by HosteDomains, or an applicable active Broader Collaboration with Setin Designs is restored. Any amount that became due before that event remains payable. - In the event of chargeback, non-payment, or any other amount validly due and payable by the Client under these Terms, the Client's status as Domain Holder/Registrant is not affected by reason of that debt. HosteDomains does not acquire, even temporarily, ownership of the Domain Name, does not substitute itself for the Client as Domain Holder, and will not, solely as a means of securing or collecting that amount, withhold the EPP/Authorization Code, impose a Registrar Lock, restrict domain-management functions that the Holder is entitled to exercise under the applicable framework, or otherwise block an outgoing transfer. Any amount validly due and payable under these Terms in connection with a Domain Name remains payable notwithstanding the Client's continued status as Domain Holder or the completion of an outgoing transfer. HosteDomains may pursue such amount through the remedies available under these Terms, including Section 6.3, without prejudice to the applicable Registrar/Registry/TLD/ICANN procedures.
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8. Acceptable Use Policy (AUP)
- sending unsolicited email (spam), phishing, scamming,
- distributing malware (trojans, backdoors, malicious scripts),
- hosting, storing, or linking to content that infringes intellectual property rights,
- hosting content that is illegal, abusive, pornographic, or exploitative of minors,
- abuse of system resources (excessive CPU, RAM, disk, or bandwidth consumption),
- bulk emailing, proxies, bots, link farming or similar abusive practices.
8.4 HosteDomains Rights
HosteDomains reserves the right to:
- suspend or terminate services without notice in case of violation,
- cooperate with relevant authorities or third parties during investigations of complaints,
- review and update the AUP at any time by posting the revised version at the above link.
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9. Technical Support
- Tickets are automatically logged, maintain client-specific history, and are handled on a priority basis according to severity.
- Phone calls or emails outside the ticketing system are not considered official support channels and do not ensure SLA coverage.
- hosting management (cPanel/WHM, DNS, email accounts),
- performance monitoring and optimization,
- troubleshooting issues related to the server environment and our infrastructure,
- advisory on security incidents or errors (incident advisory).
9.3 SLA & Priorities
Support requests are handled in accordance with the SLA described in §4.
- Incidents causing downtime are classified as P1 – High Priority and addressed immediately.
- Configuration/optimization requests are classified as P2 – Normal Priority.
- Information/advisory requests are classified as P3 – Low Priority.
9.4 Client Obligations
The Client must:
- submit requests clearly, including screenshots/examples where relevant,
- follow the instructions of the support team for testing or confirming actions,
- refrain from seeking resolution through unofficial channels (e.g., phone calls without ticket).
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10. Backups
- For Shared Hosting plans, HosteDomains performs regular backups (e.g., daily or weekly), offered strictly as a supplementary service.
- For VPS and Dedicated Servers, Managed Backups are provided, with enhanced monitoring and safeguards.
- In all cases, such backups are considered complementary and do not constitute a guarantee of full data preservation or recovery.
- The Client may request restoration from an available backup via the ticketing system.
- The first restore per service cycle is provided free of charge.
- Any additional restore requests may be subject to fees, depending on the type and complexity of the request.
- HosteDomains is not responsible for failed backups caused by external factors (e.g., poor coding practices by third-party developers, plugin incompatibilities, storage overages).
- The Client is required to maintain additional independent copies in separate storage, especially for critical projects.
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11. Liability & Limitations
- HosteDomains / Setin Designs shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data loss, or business interruption.
- Any liability shall be limited exclusively to direct damages resulting from proven negligence on the part of HosteDomains.
11.3 Client Responsibility for Content
The Client bears sole responsibility for:
- all content hosted under their account,
- all activities conducted through the services,
- compliance with applicable law, these Terms, and the Acceptable Use Policy.
11.5 Liability Exclusions
HosteDomains shall not be liable for damages resulting from:
- acts or omissions of third parties (e.g., upstream providers, registrars),
- force majeure (fire, flood, war, government action, strikes, etc.),
- the Client’s failure to follow our recommendations or instructions for critical preventive measures (e.g., firewall/CDN implementation, software upgrades, security parameter adjustments).
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12. Modifications of Services & Terms
- security,
- stability,
- performance,
- compliance with new regulations or industry standards.
12.2 Terms Modifications
HosteDomains/Setin Designs may amend these Terms at any time. Changes shall take effect once published on the HosteDomains website. The Client is responsible for reviewing the Terms on a regular basis. Continued use of the services after any modification constitutes acceptance of the revised Terms.
12.3 Client Notifications
HosteDomains may notify Clients of modifications via:
- email,
- notifications within the client area,
- or announcements on the website.
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13. Legal & Jurisdiction
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14. Privacy Policy
14.2 Purposes of Processing
Client personal data is collected and processed for purposes including, in particular:
- provision and billing of services,
- communication regarding the service,
- fulfillment of legal obligations (e.g., tax compliance),
- improvement of service quality.
14.3 Data Collected
HosteDomains may collect and store data such as:
- contact information (name, email, phone, address),
- billing details (VAT ID, Tax Office, business name),
- client account information (username, login, ticket history),
- technical data related to service usage (IP addresses, logs).
- required to complete the service (e.g., domain registrars, datacenter providers),
- required by law or by judicial/administrative authority,
- explicitly authorized by the Client.
- access to their data,
- rectification of inaccurate data,
- erasure (“right to be forgotten”),
- restriction of processing,
- data portability,
- objection to processing.
14.6 Data Retention
Personal data is retained only for as long as necessary for the applicable purposes, including:
- to provide the services,
- to meet legal/tax obligations,
- to maintain necessary documentation and security records for a reasonable period.
